Frequently Asked Questions

Start by visiting our Flight Deals page, which displays current routes, fare classes, and prices. When you find a fare that matches your travel plans, click the booking button to open a request form. Provide your preferred travel dates, number of passengers, and any special requirements such as seating preferences or baggage needs. Our team reviews every request individually and sends you a detailed fare quote within one business day. You only pay after you have reviewed and approved the final itinerary.

Yes. When submitting a booking request, simply include the full legal name and contact information of the traveler in the form. The person making the payment does not need to be the same as the person traveling. We will send booking confirmation to both the payer and the traveler if separate email addresses are provided. Keep in mind that some airlines require the traveler's name to match government-issued identification exactly, so please double-check spelling before submitting.

For domestic flights within the United States, booking three to six weeks before departure typically results in the most competitive pricing. International flights benefit from earlier planning, ideally eight to twelve weeks ahead, especially during peak travel seasons such as summer and major holidays. However, our Last Minute page frequently features reduced fares for flexible travelers who can depart on shorter notice. The ideal booking window depends on your destination, travel dates, and willingness to accept specific routing or layover options.

Yes. FlySivana handles group bookings for parties of six or more passengers traveling on the same itinerary. Group fares often come with additional flexibility regarding name changes and deposit schedules. To request a group quote, contact our team with details about your group size, preferred destination, travel dates, and any specific requirements such as hotel blocks or ground transportation needs. Group bookings typically require a longer lead time, so we recommend reaching out at least ten to twelve weeks before your planned departure.

Absolutely. Our Vacation Packages page features bundled deals that combine flights with hotel accommodations. If you have already submitted a flight-only request and want to add lodging or a car rental, let our team know through the contact form or by replying to your booking confirmation email. We work with hotel and car rental partners across our destination network and can often add these services at rates below what you would find booking them separately.

FlySivana sources fares through a network of airline consolidators that provide access to published and unpublished rates across multiple carriers. This includes major U.S. airlines as well as international carriers serving routes to Europe, Asia, the Caribbean, and Central America. Because we work through consolidator agreements rather than direct carrier partnerships, the specific airline for each fare depends on the route, travel dates, and fare class you select. The operating carrier is always disclosed in your booking confirmation before payment.

No. We present both nonstop and connecting flight options. Many of our most competitive international fares involve one-stop itineraries through major hub airports. When a fare includes a connection, the layover duration and connecting airport are clearly listed in the quote we send you. If you prefer nonstop routing, let us know in your booking request and we will prioritize those options, though they may carry a higher fare depending on the route.

Seat selection availability depends on the fare class. Basic Economy fares typically assign seats at check-in, while Main Economy and premium fare classes allow advance seat selection, sometimes at no additional cost. If seat selection is important to you, mention it in your booking request and our team will recommend a fare class that includes this feature. For fares where advance selection is available as a paid add-on, costs range from $15 to $35 per segment, as outlined on our Booking Info page.

If an airline delays or cancels your flight, the airline is responsible for rebooking you on the next available departure or providing a refund per their published policies. FlySivana can assist by contacting the airline on your behalf, helping you understand your rebooking options, and providing guidance on refund eligibility. If you purchased travel insurance through your booking, delays and cancellations may be covered depending on the policy terms. We recommend reviewing your booking confirmation for the airline's customer service number and keeping it accessible during travel.

Yes. We can quote business class and first class fares on most routes where those cabin options are available. Premium cabin fares are sourced through the same consolidator network we use for economy bookings, which means we often have access to rates below standard retail pricing. If you are interested in an upgrade, note it in your booking request or ask our team about premium cabin availability for your specific route and dates.

Each vacation package listed on our Vacation Packages page specifies exactly what is included. At minimum, packages combine round-trip flights and hotel accommodations. Many packages also include airport transfers, breakfast or meal plans, and curated local experiences such as guided tours or excursion vouchers. The inclusions are clearly listed on each package card, and a full breakdown is provided in the booking quote before you commit to payment.

Yes. While our listed packages are designed around popular destinations and standard durations, we can modify nearly every element to fit your preferences. If you want to extend your stay, upgrade your hotel category, add extra excursions, or change the departure city, include those details in your booking request. Our team will provide an updated quote reflecting the customizations. Custom modifications may affect the final price depending on availability and partner rates.

Meal inclusions vary by package. Some packages include daily breakfast at the hotel, others include all-inclusive meal plans, and some provide dining vouchers at partner restaurants. The specific meal arrangement is listed in the package details on our website and in the booking quote. If meal plans are important to you, mention that preference when submitting your request and we will prioritize packages or hotel options that match.

In most cases, yes. We can often arrange additional nights at the same hotel or an alternative property at the destination. The cost of extra nights is quoted separately from the package price and depends on hotel availability and seasonal rates. Flight dates can also be adjusted to accommodate longer stays, though fare differences may apply. Let our team know your desired extension when you submit or modify your booking request.

FlySivana accepts all major credit cards including Visa, Mastercard, American Express, and Discover. We also process payments through PayPal for clients who prefer that option. All transactions are handled through secure, encrypted payment gateways that comply with industry data protection standards. For vacation packages, we offer installment payment plans that allow you to split the total cost into two or three payments over a defined schedule.

Yes. FlySivana does not store credit card numbers on our servers. All payment processing is handled by third-party providers that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements. Our website uses SSL encryption to protect data transmitted between your browser and our servers. For more information about how we handle your data, please review our Privacy Policy.

Yes, for vacation packages and higher-value bookings. We offer split-payment options that allow you to divide the total cost into two or three installments. The first payment secures your reservation, and subsequent payments are due on agreed-upon dates before your departure. Payment plan details, including due dates and amounts, are included in your booking confirmation. Note that payment plans are not available for last-minute deals or fares requiring immediate ticketing.

Cancellation terms depend on the fare class and the policies of the airline or hotel partner involved. Basic Economy fares are generally non-refundable, though some may qualify for a travel credit depending on the carrier. Main Economy and higher fare classes typically allow cancellation with varying fee structures. Vacation packages have their own cancellation schedules, which are outlined in full in your booking confirmation. For complete details, visit our Booking Info page or contact our support team.

To request a refund, contact our team at [email protected] or call +1 (775) 461-8234 during business hours. Include your booking confirmation number and the reason for your cancellation. Our team will review the fare rules and partner policies applicable to your reservation and inform you of any refund eligibility, applicable fees, or alternative options such as travel credits. Refund processing typically takes seven to fourteen business days depending on the payment method used.

Date changes are possible for most fare classes above Basic Economy. The process involves contacting our support team, who will check availability on your preferred new dates and calculate any fare difference or change fee. Main Economy fares often allow one free date change on certain carriers, while premium fares typically allow unlimited changes. Our team handles the rebooking process on your behalf and sends updated documentation once the change is confirmed.

We understand that unforeseen circumstances arise. If you need to cancel due to a medical emergency, family situation, or other urgent matter, contact us immediately. While fare rules still apply, many airlines have compassionate cancellation policies that may provide additional flexibility in documented emergency situations. If you purchased travel insurance through your booking, your policy may cover emergency cancellations. Our team will work with you to explore every available option for minimizing financial impact.